SHIPPING INFORMATION
At Karvaa, we carefully pack and dispatch every order to ensure that your products reach you safely and securely. This Shipping Policy explains our domestic and international shipping procedures, processing timelines, delivery charges, and other important information.
1. Worldwide Shipping
Karvaa offers international shipping to 200+ countries worldwide, subject to courier availability and destination-country restrictions.
We work with reputable national and international logistics partners to facilitate safe and reliable deliveries, including courier partners such as:
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DTDC
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Delhivery
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Blue Dart
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XpressBees
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Other authorised logistics partners
Free International Shipping
We offer free worldwide shipping on orders above ₹15,000, subject to applicable terms and destination restrictions.
For international orders below the free-shipping threshold, applicable shipping charges will be calculated based on the destination, package weight, dimensions, and shipping service selected.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.
These charges:
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Are determined by the customs authorities of the destination country.
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Are not included in the product price unless expressly stated.
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Are not included in the international shipping charges unless expressly stated.
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Must be paid by the recipient/customer.
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Are the sole responsibility of the customer.
Karvaa is not responsible for customs duties, import taxes, clearance charges, or other charges imposed by the destination country's authorities.
2. Shipping Within India
Karvaa provides shipping across India.
Prepaid Orders
Free shipping is available on all prepaid orders within India, unless otherwise specified at checkout.
Cash on Delivery (COD)
A shipping fee of ₹150 applies to eligible COD orders.
COD is generally available for orders:
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Above ₹999
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Below ₹10,000
COD availability may vary depending on the delivery location, product, and other eligibility criteria.
For complete COD terms, please refer to our Terms & Conditions.
GST
All prices displayed on the website are inclusive of applicable GST unless otherwise stated.
3. Order Processing & Dispatch
Many of our products are carefully crafted or prepared after the order is placed.
Once your order is successfully placed:
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You will receive an order confirmation via email or other applicable communication channel.
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Our team may contact you to confirm your order details, where required.
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The product will be prepared, manufactured, or processed.
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Once the product is ready, it will be packed and dispatched through our authorised logistics partner.
Manufacturing & Processing Time
Depending on the product, design complexity, availability, and order volume, manufacturing or processing may take approximately 7–30 days.
We make every reasonable effort to dispatch orders as soon as they are ready.
Delivery After Dispatch
Once an order has been dispatched, domestic delivery generally takes approximately 2–5 business days, depending on the destination and courier service.
Delivery timelines are estimates and may vary due to courier operations, remote locations, weather, public holidays, or circumstances beyond our control.
Customisation
Customisation requests may require additional processing time and may attract a ₹500 customisation fee, depending on the request.
Customised products are not eligible for exchange, subject to our applicable Exchange & Repair Policy.
4. Delivery Schedule
Our courier partners generally deliver shipments:
Monday to Saturday
10:00 AM – 6:00 PM IST
Deliveries are generally not made on Sundays or public holidays, although delivery schedules may vary depending on the courier partner and destination.
Change of Delivery Address
Requests to change the delivery address can only be considered if the order has not yet been shipped.
Once the order has been dispatched, we may not be able to change the delivery address.
Customers are responsible for providing accurate:
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Name
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Mobile number
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Email address
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Complete shipping address
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City
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State
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PIN/ZIP code
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Country code for international orders
Incorrect or incomplete information may result in delivery delays or additional charges.
5. Tracking Information
Once your order has been dispatched, we will send you tracking information through email, SMS, WhatsApp, or another applicable communication channel.
You can use the tracking information to monitor the status of your shipment through the relevant courier partner.
While Karvaa will make reasonable efforts to assist with shipment tracking, we are not responsible for delays caused by:
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Courier partner delays.
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Weather conditions.
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Natural disasters.
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Government restrictions.
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Customs clearance.
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Strikes or transportation disruptions.
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Incorrect or incomplete customer information.
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Other circumstances beyond our reasonable control.
6. Lost or Delayed Shipments
If your shipment is significantly delayed or appears to be lost in transit, Karvaa may initiate an investigation with the relevant courier partner.
Resolution timelines may vary depending on the courier partner and the circumstances of the shipment.
Customers are requested to contact us if their shipment has not been delivered within the expected delivery period so that we can assist with the investigation.
7. International Shipping
Karvaa ships internationally to eligible destinations.
Please note the following conditions for international orders:
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Cash on Delivery (COD) is not available for international orders.
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International orders must be paid online.
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We accept eligible debit and credit card payments through our authorised payment gateway.
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International shipping charges vary depending on the destination, package weight, dimensions, and shipping service.
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Free international shipping may be available on eligible orders above ₹15,000.
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Product prices do not include customs duties, import taxes, VAT, or other destination-country charges unless expressly stated.
International shipments may be dispatched through DTDC or another authorised international courier partner, depending on the destination and service availability.
8. International Delivery Time
International orders generally take approximately 10–15 working days for delivery after dispatch.
However, this is an estimated timeframe and not a guaranteed delivery period.
International shipments may experience additional delays due to:
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Customs clearance.
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Import procedures.
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Local courier operations.
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Weather conditions.
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Public holidays.
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Remote delivery locations.
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Government or regulatory restrictions.
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Other circumstances beyond our reasonable control.
Transit times generally apply from Monday to Saturday, excluding applicable public holidays.
Karvaa cannot guarantee a specific international delivery date.
9. Customs, Duties & Taxes
International customers are responsible for complying with the import regulations of their destination country.
Any applicable:
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Customs duties
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Import taxes
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VAT/GST
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Customs clearance fees
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Brokerage fees
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Local handling charges
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Other government-imposed charges
must be paid by the customer/recipient.
These charges are determined by the destination country's customs authorities and are outside Karvaa's control.
Karvaa is not responsible for delays, additional charges, seizure, return, or disposal of a shipment resulting from customs requirements, restrictions, or non-payment of applicable duties and taxes.
Customers are advised to check their country's import regulations before placing an international order.
10. International Address & Contact Details
Customers placing international orders must provide complete and accurate delivery information, including:
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Full name
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Complete delivery address
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Country
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State/Province, where applicable
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City
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ZIP/Postal code
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Valid mobile number including country code
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Valid email address
Incorrect or incomplete contact or address information may result in delivery delays, failed delivery, additional charges, or return of the shipment.
If a shipping PIN/ZIP code falls within a remote or extended delivery area, additional shipping charges may apply.
11. Shipping Restrictions
Certain products, destinations, or locations may not be eligible for delivery due to:
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Local laws and regulations.
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Customs restrictions.
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Courier restrictions.
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Product-specific shipping restrictions.
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Remote or inaccessible locations.
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Other logistical limitations.
Karvaa reserves the right to refuse or cancel an order where delivery to the specified destination is not possible or legally permitted.
If an order is cancelled by Karvaa due to an inability to ship the product to the destination, the customer will be informed regarding the applicable refund or payment resolution.
12. Contact Us
For assistance regarding order dispatch, delivery, tracking, or shipping-related queries, please contact us during our operating hours.
Dispatch & Shipping Support
Operating Hours: Monday–Friday, 10:00 AM – 6:00 PM IST
Phone: +91 63949 32571
Email: customercare@karvaajewellery.com
For general customer support:
Email: customercare@karvaajewellery.com
Website: www.karvaajewellery.com