Privacy Policy

PRIVACY POLICY

Last Updated: [Insert Date]

At Karvaa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website.

This Privacy Policy applies to visitors, customers, registered users, and other individuals who access or interact with our website.

By accessing or using the Karvaa website, you acknowledge that you have read and understood this Privacy Policy.

1. Ownership of Content & Intellectual Property

All content available on the Karvaa website, including but not limited to text, product descriptions, photographs, images, graphics, logos, designs, videos, and other materials, is owned by or licensed to Karvaa and is protected under applicable intellectual property and copyright laws.

Unless expressly permitted by Karvaa in writing, you may not reproduce, copy, distribute, modify, publish, transmit, display, or commercially exploit any content available on this website.

All trademarks, service marks, trade names, logos, and other intellectual property appearing on the website belong to Karvaa or their respective owners, where applicable.

2. Use of Website Content

You may access and use the content on this website solely for your personal and non-commercial purposes.

Unless expressly authorised in writing by Karvaa, you may not:

  • Copy or reproduce website content.

  • Download or distribute website materials.

  • Republish or transmit content.

  • Modify or create derivative works from website content.

  • Use images, product photographs, logos, or other materials for commercial purposes.

  • Use website content in a manner that infringes Karvaa's intellectual property rights.

While we make reasonable efforts to ensure that the information displayed on our website is accurate and up to date, we do not guarantee that all content will always be complete, accurate, or error-free.

Product colours displayed on your device may vary from the actual product due to differences in screen settings, lighting, photography, and display technology.

3. Privacy Policy Overview

Protecting your personal information is important to us.

This Privacy Policy explains how Karvaa collects and processes information from individuals who:

  • Visit or browse our website.

  • Create an account.

  • Place an order.

  • Subscribe to our communications.

  • Contact our customer support team.

  • Participate in promotional activities.

  • Otherwise interact with our website or services.

By using our website, you acknowledge that your information may be collected and processed in accordance with this Privacy Policy and our Terms & Conditions.

4. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

When you voluntarily provide information to us, we may collect:

  • Full name.

  • Email address.

  • Mobile/telephone number.

  • Billing address.

  • Shipping/delivery address.

  • Account information.

  • Order and purchase details.

  • Information provided when contacting customer support.

  • Information submitted through forms, surveys, contests, or promotional activities.

Technical & Usage Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Referring website.

  • Pages visited.

  • Date and time of visits.

  • Website interaction and usage information.

  • Cookies and similar technologies.

Some technical information may not directly identify you by name but may be used to understand how visitors interact with our website.

Children's Information

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

5. How We Collect Personal Information

We generally collect personal information when you voluntarily provide it to us, including when you:

  • Create an account.

  • Place an order.

  • Subscribe to our newsletter or communications.

  • Contact customer support.

  • Submit an enquiry or form.

  • Participate in a promotion, contest, or survey.

  • Provide information through other features of the website.

You are responsible for ensuring that the information provided by you is accurate and up to date.

6. How We Use Your Information

Karvaa may use the information we collect for legitimate business and operational purposes, including:

Order Fulfilment

  • Processing and confirming orders.

  • Processing payments.

  • Delivering products.

  • Managing exchanges, returns, repairs, and cancellations where applicable.

  • Providing order and shipment updates.

  • Providing customer support.

Website Operations

  • Operating and maintaining our website.

  • Improving website functionality.

  • Understanding how visitors use our website.

  • Analysing website traffic and performance.

  • Improving our products, services, and customer experience.

  • Detecting and preventing fraud, abuse, and security threats.

Communications

We may use your contact information to send:

  • Order confirmations.

  • Payment notifications.

  • Shipping and delivery updates.

  • Customer support messages.

  • Account-related communications.

  • Important service or policy updates.

  • Promotional offers.

  • New product launches.

  • Marketing and brand-related communications.

Where required, you may opt out of promotional communications using the applicable unsubscribe or opt-out mechanism.

Please note that opting out of marketing communications does not necessarily prevent us from sending essential transactional or service-related communications.

7. SMS, WhatsApp & RCS Communications

By providing your mobile number and using the Karvaa website, you consent to receiving communications from us through channels such as SMS, WhatsApp, and RCS (Rich Communication Services), where applicable.

These communications may include:

  • Order confirmations.

  • Order and delivery updates.

  • Transactional notifications.

  • Customer support communications.

  • Service-related notifications.

  • Promotional offers.

  • Discounts and campaigns.

  • New product launches.

  • Other Karvaa-related updates.

You may opt out of promotional communications where an applicable opt-out mechanism is provided.

Transactional and service-related communications may still be sent when necessary to fulfil your order or provide requested services.

8. Sharing of Information with Third Parties

We may share certain personal information with trusted third-party service providers where necessary to operate our business and fulfil your requests.

These third parties may include:

  • Payment processors and payment gateways.

  • Courier and logistics partners.

  • Technology and hosting providers.

  • Website analytics providers.

  • Customer support providers.

  • Marketing and communication service providers.

  • Fraud prevention and security providers.

  • Other vendors or service providers required to provide our services.

For example, when you place an order, information such as your name, phone number, delivery address, and order details may be shared with courier or logistics partners to facilitate delivery.

Third-party service providers are expected to use the information only for the purposes for which it has been provided and in accordance with applicable contractual and legal obligations.

9. Payment Information

Payments made through the Karvaa website may be processed through authorised third-party payment gateways.

Karvaa does not directly handle or store complete credit/debit card information where payment processing is performed by third-party payment providers.

Payment providers may collect and process payment information in accordance with their own privacy policies, security practices, and applicable laws and regulations.

We take reasonable steps to work with reputable payment service providers that implement appropriate security measures.

However, Karvaa cannot guarantee the security of information transmitted over the internet or the security of third-party systems that are outside our direct control.

10. Protection of Your Information

Karvaa takes reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to individuals and service providers who reasonably require such information to perform their duties or provide services.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

11. Disclosure Required by Law

Karvaa may disclose personal information where we believe such disclosure is reasonably necessary to:

  • Comply with applicable laws or regulations.

  • Respond to a legal notice, subpoena, court order, or other legal process.

  • Cooperate with government or law enforcement authorities.

  • Investigate fraud, security issues, or unlawful activity.

  • Protect the rights, property, safety, or security of Karvaa, our customers, employees, or others.

  • Enforce our Terms & Conditions or other applicable policies.

Where legally permitted, we may provide notice before making such disclosures. However, notice may not always be possible or legally permitted.

12. Cookies & Tracking Technologies

Karvaa may use cookies, pixels, tags, scripts, and similar technologies to improve the functionality and performance of our website.

These technologies may help us:

  • Remember user preferences.

  • Maintain shopping sessions.

  • Understand website usage.

  • Analyse website traffic.

  • Improve website performance.

  • Detect fraud and security threats.

  • Measure advertising performance.

  • Provide relevant marketing and advertising.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect certain website functionality.

13. Microsoft Clarity

Karvaa uses Microsoft Clarity to understand how visitors interact with our website and to improve our products, services, website experience, and advertising.

Microsoft Clarity may collect information about website interactions through technologies such as cookies, session recordings, heatmaps, and behavioural metrics.

This may include information about:

  • Pages visited.

  • Clicks and interactions.

  • Scrolling behaviour.

  • Navigation patterns.

  • Device and browser information.

  • Website usage patterns.

We may use this information for purposes including:

  • Website optimisation.

  • Understanding customer behaviour.

  • Improving user experience.

  • Product and service improvement.

  • Advertising and marketing analysis.

  • Fraud and security purposes.

Microsoft may process information collected through Clarity in accordance with its applicable privacy practices and policies.

For more information about Microsoft's privacy practices, please refer to the Microsoft Privacy Statement available on Microsoft's website.

14. Marketing Communications

If you provide your contact information and consent to receive marketing communications, we may contact you regarding:

  • New products.

  • Special offers.

  • Discounts.

  • Promotional campaigns.

  • Events.

  • Product launches.

  • Brand updates.

You may unsubscribe from promotional emails or opt out of promotional communications using the mechanism provided in the relevant communication.

Please note that you may continue to receive essential transactional communications relating to your orders or account even after opting out of marketing communications.

15. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • Processing and maintaining orders.

  • Providing customer support.

  • Maintaining business and transaction records.

  • Complying with applicable legal, tax, accounting, and regulatory requirements.

  • Resolving disputes.

  • Preventing fraud and misuse.

  • Enforcing our agreements and policies.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

16. Third-Party Websites & Services

Our website may contain links to third-party websites, applications, or services.

These third-party websites operate independently and may have their own privacy policies and terms.

Karvaa is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

17. Your Choices & Rights

Depending on applicable law, you may have certain rights regarding your personal information, which may include the ability to:

  • Request access to certain personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where legally applicable.

  • Withdraw consent for certain processing activities.

  • Opt out of promotional communications.

  • Raise concerns regarding the handling of your personal information.

To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

18. Changes to This Privacy Policy

Karvaa may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle your information.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Email: customercare@karvaajewellery.com
Phone: +91 63949 32571
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Registered Office:
798/87 ab nagar geetapuram unnao , 209801

Website: www.karvaajewellery.com