Returns

Returns, Exchanges & Repair Policy

At Karvaa, every piece is handcrafted by skilled Indian artisans. Due to the handcrafted nature of our products, slight variations or irregularities in colour, texture, finish, or design may occur. These are not considered defects and are part of the unique character of each piece.

1. Returns & Refunds

We do not accept returns or refund requests once an order has been placed.

We only offer exchanges or credit notes under specific circumstances, as outlined below. Credit notes can only be redeemed on the Karvaa website.

A customer may be eligible for an exchange if:

  • The product delivered is different from the product ordered.

  • The product arrives damaged or defective.

  • Parts or components are missing from the order.

  • The product has a genuine quality issue.

  • Any other issue is approved by Karvaa after review.

Exchange requests must be raised within 7 days of delivery. Requests submitted after 7 days will not be accepted.

2. Exchange Policy

Karvaa offers exchanges only under the conditions specified in this policy. We do not offer refunds simply because a customer does not like or wish to keep the product.

To be eligible for an exchange:

  • The request must be raised within 7 days of delivery.

  • The product must be unused, unworn and unopened, and must be returned in its original condition and packaging.

  • Products that have been used, altered, damaged after delivery, or returned without their original packaging may be rejected.

  • A product can be exchanged only once per order.

  • Exchange shipments may take longer than regular shipments.

  • The exchange process may take approximately 15–20 days, as the product needs to be picked up, inspected by our Quality Check team, and then re-shipped.

Products Not Eligible for Exchange

The following products are not eligible for exchange or credit notes:

  • Customised or personalised orders.

  • Pre-order products.

  • Products purchased during a sale or promotional offer.

  • Used or worn products.

  • Products with minor colour, texture, or design variations resulting from the handcrafted nature of the product or differences in screen/display settings.

  • Products purchased through third-party websites or physical stores.

  • International orders.

karvaa  reserves the right to approve or reject any exchange request at its sole discretion after evaluating the product and the reason for the request.

3. Exchange Charges

Exchange Fee – ₹200

For domestic exchanges, a ₹200 pickup and re-shipping fee will apply for exchanges arising from:

  • Size-related issues.

  • Quality-related issues where the product is not found to be defective.

  • Product weight-related concerns.

No Exchange Fee

No exchange fee will be charged when the issue is verified as:

  • Damaged or defective product received.

  • Wrong product received.

  • Missing parts or components.

The final determination regarding the applicable exchange fee will be made after our team reviews the request and product.

Credit Note – Shop Later

If a credit note is approved under the applicable policy, a ₹250 pickup fee will be charged for requests made through the “Claim Credit – Shop Later” option.

Credit notes are valid only on the Karvaa website and cannot be redeemed for cash.

Promotional offers and discounts cannot be applied to exchange orders or credit-note purchases.

In case of an approved credit note, only the product value will be credited. Original shipping charges are non-refundable.

4. Lost Shipments

If a shipment is lost in transit, Karvaa will initiate an investigation with the courier partner.

Depending on the outcome of the investigation, Karvaa may provide a replacement or credit note.

Lost shipment investigations may take up to 7 business days, depending on the courier partner's response and resolution time.

If your order is marked as “Delivered” but you have not received it, you must report the issue within 24 hours of the delivery status update by contacting:

customercare@karvaajewellery.com

This allows us to initiate the courier investigation promptly.

5. Repair Policy – India

If your Karvaa jewellery is accidentally damaged, we may be able to repair it depending on the design and extent of the damage.

Repairs Within 1 Month

Karvaa jewellery comes with a 1-month repair warranty from the date of delivery.

If the piece is eligible for repair within this period:

  • Repair charges will be free of cost.

  • A ₹200 pickup and re-shipping fee will apply.

Repairs After 1 Month

For repair requests raised after 1 month:

  • A ₹200 pickup and re-shipping fee will apply.

  • Additional repair charges may apply based on the actual repair cost.

Our team will evaluate the damage based on the images/videos provided by the customer and communicate the applicable repair charges before proceeding.

Repair Request Period

Repair requests can be raised only within 6 months from the date of delivery.

To request a repair, email:

customercare@karvaajewellery.com

Please include your order number and clear photographs/videos of the damaged product.

Repairs are subject to the design and construction of the particular piece. After reviewing the damage, our support team will confirm whether the product can be repaired.

6. How to Request an Exchange

To raise an exchange request:

Please Contact us VIA Phone Email, whatsapp or Email us

The request must be submitted within 7 days of delivery.

Once the request is submitted:

  1. Our team will review the request and supporting information.

  2. If approved, the product will be scheduled for pickup.

  3. The returned product will undergo a Quality Check.

  4. Once the product passes the Quality Check, the replacement/exchange will be processed.

  5. The exchanged product will then be re-shipped.

The product must be returned in its original packaging and unused condition.

8. Important Conditions

  • We do not provide refunds for products once an order has been placed.

  • Exchanges are available only under the conditions specified in this policy.

  • Customised, personalised and pre-order products are not eligible for exchange or replacement.

  • Sale and promotional products are not eligible for exchange or return.

  • Used or worn products are not eligible for exchange.

  • Minor colour or design variations caused by screen/display differences or the handcrafted nature of the product are not considered defects.

  • A product can be exchanged only once per order.

  • Shipping, reverse pickup and re-shipping charges are payable by the customer wherever applicable.

  • Promotional offers and discounts cannot be applied to exchange orders or credit notes.

  • Credit notes can only be redeemed on the Karvaa ebsite.

  • Products purchased from third-party websites or physical stores are not eligible for exchange or return through Karvaa.

  • International orders are not eligible for exchange or return.

  • Prices do not include applicable customs duties, taxes or international shipping charges. Any customs duties, taxes or other charges applicable under the customer's country's regulations are the customer's responsibility.

  • Karvaa is not responsible for delivery delays caused by natural calamities, acts of God, government restrictions, courier disruptions, or other circumstances beyond our reasonable control.

  • Karvaa reserves the right to approve or reject an exchange or repair request after reviewing the product and circumstances.

9. Shipping Address

AASHRA GROUPS
798/87 ab nagar geetapuram unnao , 209801

10. Contact Us

For assistance regarding exchanges, repairs or other order-related concerns:

Phone: +91 63949 32571
Hours: 10:00 AM – 6:00 PM IST
Email: customercare@karvaajewellery.com